Town officials play a critical role in the decision-making process for a community. They are responsible for representing the interests and concerns of the residents, and for making informed decisions based on the best available information. However, when town officials "talk out both sides of their mouths," it can have serious impacts on the community.

1. Confusion and mistrust: When town officials appear to be saying one thing in public and another thing in private, it can create confusion and mistrust among residents. This can damage the reputation of the officials and the community as a whole.

2. Lack of accountability: When town officials talk out both sides of their mouths, they may avoid taking a clear stance on important issues, which makes it difficult for residents to hold them accountable. This can lead to a lack of transparency and a feeling of disenfranchisement among residents.

3. Miscommunication: When town officials appear to be sending conflicting messages, it can create miscommunication and misunderstandings among residents. This can hinder the decision-making process and lead to inefficient and ineffective outcomes.

4. Ineffective decision-making: When town officials talk out both sides of their mouths, it can make it difficult for them to make informed decisions based on the best available information. This can result in ineffective decisions that do not serve the interests of the community.

When town officials talk out both sides of their mouths, it can have serious impacts on the community. It can create confusion, mistrust, and ineffective decision-making, which can harm the reputation of the officials and the community as a whole. It is important for town officials to be transparent and accountable, and to take a clear stance on important issues that affect the community. This will help to foster a sense of trust and engagement among residents and ensure that informed decisions are made that serve the best interests of the community.

A better process for town officials to engage with residents can include the following steps:

1. Communication: Town officials should make efforts to effectively communicate with residents through various channels, such as newsletters, social media, town hall meetings, and community events.

2. Online portals: Town officials should consider setting up online portals for residents to voice their opinions, ask questions, and provide feedback. These portals should be easily accessible and user-friendly.

3. Surveys: Regular surveys can be conducted to gather opinions and feedback from residents on different issues. This will help officials understand the concerns of the community and make informed decisions.

4. Direct interaction: Town officials should also have opportunities for direct interaction with residents, such as town hall meetings, open forums, and office hours. This can help build trust and foster better communication between officials and residents.

5. Follow-up: After receiving input, town officials should follow up with residents to let them know what actions have been taken and what the outcome was. This helps to build transparency and accountability and shows that their input is valued.

By implementing these steps, town officials can create a more effective and responsive process for resident input, leading to better decision making and a more engaged community.

Town officials should communicate with, listen to those with divergent views, and respond to each and everyone, not just those who agree with their personal viewpoint. This is how we learn, understand, and make inclusive decisions. When people feel like their input is not valued, then conflicts arise and changes are made (i.e., recalls, elections, protests, etc.). Listening to hear, not to respond, is a better path forward for everyone.

While it is important for town officials to listen and act accordingly, it is equally important for residents to engage and participate before decisions are made. Decision-making should be a collaborative process. If residents don’t actively participate then they should not complain afterwards when decisions are made that they may not agree with or adversely affect them.

Collaboration and compromise usually results in better outcomes than conflicts.